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If in doubt, it is always advisable to declare goods to Border Force officials upon arrival to Australia. For further information, visit the following site: www. What is our return policy? Lotte Duty Free will gladly refund your purchases whilst in our Airport Stores and before leaving Australia.
Due to Regulations we are unable to exchange goods at our on-Airport locations once taken past the Customs Border Control points on entry into Australia. Please choose carefully as Lotte Duty Free will not exchange for a change of mind after leaving an off-Airport store. Lotte Duty Free will refund products that are damaged or faulty or where incorrect products are supplied within a reasonable time.
All goods returned whether they are faulty or not must have proof of purchase. Returns will not be accepted if the damage to the product has subsequently been caused by an accident, or by neglect or misuse, by either yourself or a third party.
Returns will not be accepted if the goods have been opened, modified or tampered with in any way. Should there be a concern with any of our items you have purchased at our Stores including on-airport locations, please contact our Customer Service Team on or the Manager of the location to which you purchased the item s and we will gladly assist in resolving your concern.
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Where are our Stores located? Click here to view our Store Locations www. No, duty free purchases can only be made by passengers travelling internationally as the goods purchased must be exported from Australia or cross an Arrivals Customs border on your day of travel. Can I purchase duty free if I am an international cruise passenger, not travelling on an international air flight?
Customers are only permitted to collect or purchase at our international Airports stores if you are travelling on an international flight. You will need to bring your passport and itinerary to the store and the goods will need to be taken with you for your Departure. Please check with your Cruise line to ensure the Border Force Officers are present at your port location to collect the dockets for your duty free purchases.
Can I purchase alcohol which is not available in retail stores, if I am willing to pay the duty and taxes? Unfortunately, under Australian Customs Law Lotte Duty Free is not permitted to sell any liquor product s to consumers who are not travelling through an International Customs Border.
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